serious small audio
Vita shop
Terms and conditions
Please read the terms and conditions set out below. When you access this site for the first time you agree to be bound by all the terms and conditions for the use of this service. We may vary the terms and conditions for the use of this service from time to time by posting revised conditions on this site. It is your responsibility to check whether the terms and conditions have been revised. Your use of this service after the date on which we post the revised conditions shall be deemed to constitute your acceptance of the revised terms and conditions.
You must stop using this site immediately if you do not agree to be bound by these terms and conditions.
Payment
We accept payment by all major credit and debit cards (Visa, Mastercard, American Express, Switch, Solo and Delta). Payment is deducted when we process your order.
Credit card payments will appear as PayPal on your statement.
We also accept cheques which should be made payable to Ruark Distribution Ltd.
Ordering
After submitting an order to us we will send you via email an order reference number and details of the products you have ordered. Please note this email is an acknowledgement, not acceptance of your order. We may decline your order for any reason, in which case we will contact you to confirm our actions.
Pricing
All prices quoted are in sterling and include VAT at the going UK rate at time of order.
Delivery
All deliveries must be signed for.
Orders placed before 12:00 noon (Monday-Friday) for delivery to a UK mainland address are normally despatched from our warehouse the same day, subject to stock availability and any security checks for delivery within two working days from day of order.
Orders placed after 12:00 noon during the week or at weekends will be despatched the following working day.
There is a standard £5.00 delivery charge for all graded products. Prices for spares are inclusive of post and packing.
Overseas Orders
Deliveries can only be made to a UK address. If a unit is intended for overseas use please check the availability of DAB transmissions in the country of intended use before purchase.
For deliveries to specific countries please email enquiries to info@vitaaudio.com
Customers in a country already represented by an authorized Vita Audio distributor will be directed to the authorised distributors website.
Warranty
All products sold carry a two year manufacturers parts and labour guarantee unless otherwise stated. All warranty claims must be accompanied with a proof of purchase.
Returns
No item should be returned to us without first contacting us. Upon contacting us a returns number will be issued which will help us to process your return. Please have your order reference with you when you contact us.
If you are returning a product to us please include a copy of your purchase invoice and include your returns number. We suggest that all returns are made using a secure delivery method, preferably one which is insured and requires a signature upon delivery.
Items returned for credit must be complete and in as new condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned in the original packaging and include any accessories (e.g. power supply, remote control, instruction manual). If items are missing it may affect the credit you receive.
All items returned to us must be sent carriage paid.
We accept no responsibility for items lost, stolen or damaged whilst in transit to us. Returns are usually processed within 3 working days of receipt.
Website Accuracy
Whilst we make every effort to ensure the accuracy of our website we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. All images are for illustration only. Product specifications may change without prior notice.
Ruark Distribution Limited
59 Tailors Court, Temple Farm Ind Est, Southend-on-Sea, Essex SS2 5TH.
Tel: +44 (0) 1702 601410 Fax: +44 (0) 1702 601414
Directors: A.B. O’Rourke & N.S. Adams
VAT Reg No: 788 0149 00 | Company Reg No: 4338382